Last updated: 2 November 2026
Where we deliver
We deliver to addresses in Australia only.
Delivery cost
Delivery is free on all orders, sent with Australia Post.
Delivery time
Orders usually arrive within 7 to 14 business days of being placed. Business days are Monday to Friday, excluding public holidays. Australia Post delays, remote addresses and busy periods can occasionally add extra time.
Your order is fulfilled by our suppliers and delivered by Australia Post. You will receive an email when your order is placed, and we will email you tracking details where they are available.
Delivery address
Please check your address carefully at checkout, including unit numbers. If you notice a mistake, email us straight away at support@thelayenterprises.com. We can correct it if the order has not been dispatched yet.
Late, lost or damaged parcels
If your order has not arrived after 14 business days, or arrives damaged, email us with your order number. See our Refunds and Returns page for how we handle damaged or missing items.