Last updated: 2 November 2026
This policy explains how The Lay Enterprises (“we”, “us”) collects, uses and protects your personal information when you visit thelayenterprises.com or buy from us. We handle personal information in line with the Australian Privacy Principles.
What we collect
- Order details: your name, email address, phone number, delivery address and the items you buy.
- Payment details: card payments are processed by Stripe. Your card number goes straight to Stripe; we never see or store it. We receive confirmation of payment and limited details such as the card type and last four digits.
- Website usage: information about your device and how you use the site (pages viewed, products viewed, items added to cart), collected through cookies and similar technologies. See Cookies below.
- Messages: anything you send us by email.
How we use it
- To process, deliver and support your order, including sending order and delivery emails.
- To answer your questions and handle returns and refunds.
- To prevent fraud and keep the site secure.
- To understand which products visitors are interested in and to measure and improve our advertising, if you have not turned tracking cookies off.
- To meet our legal obligations, such as keeping tax records.
We only send order-related emails. If we start a newsletter, we will ask before adding you, and every marketing email will include a way to unsubscribe.
Who we share it with
We share personal information only as needed to run the store:
- Suppliers and fulfilment partners, who pack and dispatch your order and need your name, address and phone number.
- Australia Post, to deliver your parcel.
- Stripe, to process payments.
- Meta (Facebook and Instagram), through the Meta Pixel, to measure the results of our ads, unless you turn tracking cookies off.
- Our website host and software providers, who store the site and its data.
- Government agencies or others where the law requires it.
We do not sell your personal information.
Overseas disclosure
Some of these providers, including Stripe and Meta, and some of our suppliers, may store or process your information outside Australia, for example in the United States. We take reasonable steps to make sure they protect it.
Cookies
Cookies are small files stored by your browser. We use two kinds:
- Essential cookies keep your cart and checkout working and keep the site secure. The store cannot work without them.
- Tracking cookies come in two kinds. Our own first-party analytics records which products you view, how long and how far you read, and what you add to your cart, so we can tell which products people are interested in; this data stays on our website server and is not shared. The Meta Pixel They tell us which ads lead to visits and purchases, and let Meta show our ads to people likely to be interested.
You can turn tracking cookies off at any time using the cookie settings link in the footer. You can also block or delete cookies in your browser settings, and manage ad preferences in your Facebook or Instagram account settings.
How long we keep it
We keep order records for as long as we need them for your order and for tax and accounting purposes (the Australian Taxation Office generally requires records to be kept for five years). We then delete or de-identify them.
Security
The site uses an encrypted (HTTPS) connection, and access to order information is limited to the people who need it. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or make a privacy complaint, by emailing support@thelayenterprises.com. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We may update this policy from time to time. The date at the top shows when it last changed.